Berlitz

Berlitz is proud to offer Business English Communication courses to enhance your communication skills where English is not your first language. Special and effective programs are offered to make you a better communicator professionally and personally. In today's business environment, the process of influencing others to achieve our own ends, and the complexities involved when teams craft agreements that spell out their roles and responsibilities as they engage in business transactions, can be both challenging and time consuming. This program has been designed to help professionals develop their personal communication and interaction with their colleagues and business counterparts. It focuses on the best practices of assertive communication and active listening skills in business situations. It gives the participants an opportunity to practice those skills in real-life scenarios, and utilize group and individual interactions abundantly. It also addresses the needs of those professionals who are closely involved in business negotiations, by offering them the necessary tools to develop their persuasion skills and language, as well as articulate effective arguments in order to influence others and getting things done.

This programs enables participants to:

• Improve communication and relationship building skills
• Motivate and build a team, and solve conflict
• Interact effectively with the other participants from diverse backgrounds in a meeting.
• Learn strategies for dealing with difficult people
• Build credibility and ask relevant questions
• Develop meeting facilitation and leadership skills

This program is for people who would like to write business email more quickly and effectively in English. The Business Writing program focuses on formulaic phrases and expressions commonly used in business correspondence. In most cases, examples of both effective and ineffective written messages are shown as a starting point for instruction. Following this, a Room for Improvement activity is typically provided so that students have an opportunity to put into practice what they are learning. E-mail Speak capsules, which appear time to time, point out interesting aspects of e-mail etiquette and culture.

Target Participants

This program is aimed towards people who already have a good foundation in basic English writing skills.

Topics Covered

Benefits

Through writing exercises and a case study, participants will learn how to get their message across, write in a clear, concise and logical style, use a natural, reader-friendly style, and use an appropriate register and tone.

By the end of the program, participants will have improved their written ability to:

Holding a meeting is often necessary because of the needs of face to face communication. The rapport, trust and credibility that we have the opportunity to build at a meeting cannot be achieved over the phone or in writing. In addition, meetings provide participants with opportunities to develop their leadership skills. In today's global environment, multi-cultural meeting skills are even more important for effective meeting outputs.

But the unfortunate fact is that many meetings are not conducted effectively in a monoculture environment, let alone cross-cultural or multi-cultural meetings. This program is designed to build meeting facilitation skills within a cross-cultural or multi-cultural environment.

This program enables participants to:

• Improve communication and relationship building skills
• Motivate and build a team, and solve conflict
• Interact effectively with the other participants from diverse backgrounds in a meeting.
• Learn strategies for dealing with difficult people
• Build credibility and ask relevant questions
• Develop meeting facilitation and leadership skills

Target Participants

This program is for people who wish to improve their communication skills and become more effective - especially in cross-cultural meeting situations

Topics Covered

Program Content

This program combines lectures with various exercises and role-plays to facilitate learning. Participants will receive debrief from the instructor and feedback from the other students after completion of the role-plays exercises. Background reading material, handouts, Harvard Business School cases, Role Play material and a copy of the programs power-point slides will be presented to students for further reference. Also, we utilize the participants' experience to re-enforce the learning and skills developed.

Benefits

By the end of the program, participants will have improved their ability to:

• Participate in meetings
• Understand meeting structure
• Facilitate meetings
• Use diplomatic language in meetings
• Communicate effectively and assertively
• Handle difficult meeting situations
• Deal with conflict in meetings
• Interact effectively with other meeting participants in a mono-, cross and multicultural environment

In today's competitive global environment, multi-cultural presentation skills matter. Making presentations can be absolutely crucial to your career and your company's business success. Presenting a new product or service to regional distributors; persuading skeptical colleagues that your new idea really is much better than the current process. Most people are afraid of speaking in public, let alone to seniors and/or customers. By learning the essential elements, avoiding the common mistakes – and with plenty of practice, - professional, persuasive, and effective presentations can become a reality.

This program enables participants to:

• Improve communication and relationship building skills
• Motivate and build a team, and solve conflict
• Interact effectively with the other participants from diverse backgrounds in a meeting.
• Learn strategies for dealing with difficult people
• Build credibility and ask relevant questions
• Develop meeting facilitation and leadership skills

Target Participants

This program is for people who wish to improve their communication skills and become more effective - especially in cross-cultural meeting situations

Topics Covered

Program Content

This program combines lectures with various exercises and role-plays to facilitate learning. Participants will receive debrief from the instructor and feedback from the other students after completion of the role-plays exercises. Background reading material, handouts, Harvard Business School cases, Role Play material and a copy of the programs power-point slides will be presented to students for further reference. Also, we utilize the participants' experience to re-enforce the learning and skills developed.

Benefits

By the end of the program, participants will have improved their ability to:

• Participate in meetings
• Understand meeting structure
• Facilitate meetings
• Use diplomatic language in meetings
• Communicate effectively and assertively
• Handle difficult meeting situations
• Deal with conflict in meetings
• Interact effectively with other meeting participants in a mono-, cross and multicultural environment

This program teaches the foundations of business negotiations from both mono-cultural and multi-cultural or cross-cultural points of view. These include a common and logical understanding of the negotiation process, the different types and styles of negotiations, persuasive communication and argument, logical vs. emotional appeal, and how different cultures handle conflict and the process to getting to agreements. The program also encourages participants to move away from value-claiming strategies (win-lose negotiations) towards value-creating integrative agreements and distributive outcomes (win-win negotiations). To reinforce the theoretical foundations, participants will get a chance to put acquired skills into practice through a series of negotiation role plays, mini case studies and simulations.

Target Participants

People who have opportunities to negotiate with their boss, customers, people from other divisions who have different interests, in business situations such as getting budget approvals, negotiating resources and deadlines, etc.

Topics Covered

Program Content

This program is demanding and extremely "hands on". An interactive "workshop" which combines lectures with various exercises, role-plays, and simulations approach is adopted for the negotiation sessions, and each of the full negotiation simulations is followed by in-depth discussion and debriefing. Also, we utilize the participants' experience to re-enforce the learning and skills developed.

Benefits

Through negotiation simulations and a case study, participants will learn how to search for differences and compatibilities, build trust through the sharing of information, structure integrative deals and distributive outcomes

By the end of the program, participants will have improved their ability to:

• Understand and apply core negotiation concepts
• Identify the Harvard 7 elements of negotiations
• Prepare for a negotiation
• Use negotiation language
• Identify ways to handle conflict in negotiations
• Use positive language in negotiations